Refund & Cancellation Policy

Overview

At Skilltastic Training, we strive to deliver high-quality professional development and corporate training services. This Refund & Cancellation Policy outlines the circumstances under which refunds, credits, or rescheduling may apply.

Because our services involve advance preparation, scheduling, and customization, refunds are subject to the conditions outlined below.

Instructor-Led Training (Corporate Group Training)

Cancellations by the Client

• More than 14 days before the scheduled training date: You may cancel the booking and receive a full refund or request to reschedule at no additional cost.
• 7–14 days before the scheduled training date: You may cancel and receive a 50% refund, or choose to reschedule the training (one time) at no additional cost.
• Less than 7 days before the scheduled training date: No refunds will be issued. However, you may request to reschedule the training (subject to trainer availability).
• Failure to attend (no-show): No refunds or credits will be issued.

Cancellations by Skilltastic Training

In the unlikely event that Skilltastic Training must cancel or postpone a session due to unforeseen circumstances (e.g., trainer illness, emergencies), clients will be offered the choice of:

• A full refund, or
• Rescheduling the training at a mutually convenient date.

On-Demand Courses & Digital Products

All purchases of on-demand courses, digital learning materials, downloadable resources, and toolkits, templates, or workbooks are non-refundable once access has been granted or the product has been downloaded.

Customised Training & Consulting Services

Payments made for customised training programmes, consulting services, or bespoke course development are non-refundable, as these services involve upfront design, preparation, and resource allocation.

Sale & Discounted Offers

Courses or services purchased at a discounted rate, promotional price, or as part of a special offer are non-refundable, unless otherwise stated in writing.

Refund Processing

Approved refunds will be processed using the original method of payment. Please allow 7–14 business days for the refund to reflect, depending on your payment provider or financial institution.

Transfers & Substitutions

For corporate group training, participant substitutions may be permitted at no additional cost, provided Skilltastic Training is notified at least 48 hours before the training date.

Contact Information

If you have questions about this policy or need to request a cancellation or reschedule, please contact us at:

Email: info@skilltastictraining.com
Website: www.skilltastictraining.com